Islandwide delivery at $6 • Self-pickup at Siglap

Terms & Conditions

Please read these terms and conditions ("terms", "terms and conditions”, ’T&C”) carefully before using www.tikymochimuffin.com (the “Site”) for the products and services provided by us. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

Information About Us

We are TIKY PTE. LTD. ("we", "us", “Tiky Mochi Muffin”), a company registered in Singapore.

Registration number: 202019395G
Registered office: 35 Upper East Coast Road, Singapore 455295

You can contact us by writing to us at tiky@tikymochimuffin.com

If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these T&Cs includes emails.

Conditions of Use

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions.

Ordering

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified. A substitution of product or flavour will be administered in the event that the product or flavour you have ordered is not available.

The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we deliver your order.

Termination

We may terminate the Order at any time by writing to you if:

  1. You do not make payment to us when it is due;
  2. You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the product (e.g. delivery address);
  3. You do not, within a reasonable time, allow us to deliver the product to you;
  4. If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Delivery

The cost of delivery of your Order will be displayed to you on our Site. Kindly refer to our FAQs for more details.

Orders are dispatched by our local delivery rider/driver who shall deliver the Order to the address specified in your Order on the delivery date selected during the order process.

If delivery of your product is delayed, we will inform you accordingly and the product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.

In the event of a failed delivery, we will try our best to accommodate same day re-deliveries, however, this is subject to the availability of our delivery schedule and additional delivery charges will apply, or terminate your Order if you repeatedly fail to take delivery of the product.

Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Tiky Mochi Muffin and/or its content creators and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Tiky Mochi Muffin’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Links to Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Tiky Mochi Muffin.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Applicable Law

By visiting this website, you agree that the laws of Singapore, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Tiky Mochi Muffin and you, or its business partners and associates.

Disputes

Any dispute related in any way to your visit to this Site or to products you purchase from us shall be arbitrated by state or federal court in Singapore and you consent to exclusive jurisdiction and venue of such courts.

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Last updated 28 July 2020